Frequently Asked Questions

What are essential oils?

Essential oils are compounds extracted from plants, they are also considered as a form of alternative medicine that employs plant extracts to support health and well-being.

What is the difference between essential oils and carrier oils?

Essential oils are the compounds extracted from plants and they are very concentrated oils therefore they can’t be applied directly to the skin without dilution; hence carrier oils (vegetable oils derived from the fatty portions of a plant) are used as base oils to carry essential oils to the skin.

How are your products different than other brands?

Not only we provide high quality oils from pure plant organs, but also our products reflect our belief in conscious beauty attaining the balance between beauty and nature’s rights.

Do you use any animal ingredients?

All our products are animal-friendly, meaning that neither the ingredients nor the products are tested on animals.

Are Juzour Botanica essential oils therapeutic grade?

All our oils are therapeutic grade, as this standard requires precise care and effort to protect what nature has created. The oils are sourced from their own natural habitat and they are not contaminated from polluted soil or pesticides. They do not contain any fillers or artificial ingredients.

What materials Juzour Botanica use for packaging?

We use recyclable bottles and biodegradable ingredients to reduce waste and conserve raw materials.

What skin types are Juzour Botanica suitable for?

Our products are suitable for all skin types, just make sure you apply it correctly.

Is it safe to use your products while pregnancy?

Of course, all our products are natural and safe for pregnant women to use and suitable for all skin types. However, you should always confirm with your doctor before using any new products while pregnancy or nursing.

When do I start seeing results after applying your products?

Clinically, any hair or skin routine takes from 3 to 6 months to start seeing real results and improvements. For customized diagnosis please contact us and one of our doctors will inform you with your specific routine

How can I track my order?

Our shipping company “Bosta” will send out a unique tracking link once your order is packed to let you know when it will be delivered, also the courier will call to assure the delivery date and time.

When I place an order, how long does delivery take?

Normally the delivery process is within 4 working days.

Can I view my order history?

You can view your orders at any time using our website. Simply follow the steps below:

1. Log in to our website and click on 'my account' at the top of the page.

2. Click on the link ‘View Orders’ on the left of the page, this will show you your order history.

I've received my order, but it's not suitable. How do I return it?

We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 14 days of receipt of your order with a copy of the Invoice. see Our Return & Exchange Policy

What are the shipping costs?

Upon making an order. you will get prompted to enter your address. Your shipping fees are determined according to your location.

Is there international shipping?

Not in the meanwhile, but soon there will be.

What should I do if I received a wrong order/ product?

Oops! Sorry for this inconvenience, please contact us at [email protected] and we’ll be sure to get you what you originally ordered.